FAQ

Got Questions? We've Got Answers!

Find everything you need to know about our shipping policies, payment options, and more. If you don’t see your question here, feel free to reach out—we’re always happy to help!

What payment options do you accept?

At PokéDecks, we support PayPal and all major credit and debit cards, making it easy for you to check out securely.
Which countries do you ship to?

We ship to most EU countries, including Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Please note, we currently do not ship to Cyprus, Malta, or outside of EU. If your country isn’t listed here, reach out to us at support@pokedecks.eu—we’ll do our best to assist!
What are the shipping fees?

Shipping costs are calculated at checkout based on the destination. You’ll see the final shipping rate before completing your purchase.

For more detailed information about shipping, please click here.
How can I track my order?

After your order is shipped, you'll receive a confirmation email with a tracking link to monitor your package’s journey.
Can I change my shipping address after placing an order?

Once your order is confirmed, we’re unable to modify the shipping address. Please double-check your details before completing your purchase.
When can I expect my delivery?

Standard delivery takes approximately 3-6 business days from the time your order is processed. We strive to get your items to you as quickly as possible!

For more detailed information about delivery times, please click here.
How do I handle returns or refunds?

For detailed instructions on how to return items or request a refund, please refer to our Return Policy here.
Who can I contact for additional questions or feedback?

Our customer support team is here to help! If you have any inquiries or feedback, please reach out via our contact page here.